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Aggregate Supply Chain Planning
Design of Logistics Concepts for Efficient Supply Chains
Tailoring the Supply Chain to Customer Needs
Basic Supply Service
Meeting the customer’s needs
To a large extent, running a business involves organizing resources and expertise in order to meet the customers’ needs. It is important to be able to offer products and services that have a high customer value, and to do this better than the competition.
The course explains and discusses various actions regarding how resources should be organized to have an effective business concept when managing supply service for products from manufacturing and inventory.
Objectives: The purpose of the course is to provide you with insights into how to conduct basic supply service needed to coordinate the production and distribution functions in an efficient and professional manner meeting the customer’s needs.
Participants: This course is for you, who need a basic introduction to the subject supply service. You work with these issues as an order or sales administrator, inventory operator, economist, logistics planner, purchaser or with quality matters.
Qualifications: No previous knowledge is required, but it is preferable if you have some work experience.
Training Method: Basic Supply Service is a Premium course and is studied over the internet via our e-learning platform Instant education. Read more about the training method E-learning - Premium courses.
Course Length: Approximately 15 hours active study time, depending on previous knowledge. Each student has access to the course for 6 months.
Price:
339 Euro / student
376 USD / student
Prices excluding VAT.
For large-scale education projects request quotation.
Online price:
324 EURO / student
360 USD / student
Prices excluding VAT.
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Course contents:
Part 1
Meeting the Customer’s Needs
Customer Service
Supply Service
Customer Service and Supply Service
Market Analysis of Supply Service
Service Level Policy
Determining Service Levels
Part 2
Distribution and Accessibility
Distribution and Sales Interface
The Importance of Distribution for Companies
Flow Times
Meeting Delivery Times
Delivery Monitoring
Claims
Part 3
The Functions of Distribution
Production and Distribution Chain
What Factors Affect the Flow of Materials?
Manufacturing Planning and Control
The Planning Process
Internal and External Efficiency
Key Performance Indicators in Logistics
Reduced Delivery Times and Greater Delivery reliability
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